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FAQs

FAQs

RETURNS POLICY
You may return non-personalized items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). In all other instances, return shipping will be the responsibility of the customer and initial shipping costs will not be refunded.

If the mistake is on our end or the merchandise you received is defective, we will replace or refund the item if we are notified within 30 days of delivery. After this time, we are unable to accommodate any returns or exchanges so please check your items as soon as you receive them.

We are not, for obvious reasons, able to accept returns on personalized items. This includes ball caps, t-shirts, golf shirts, sweatshirts, jackets, vests, mugs, cribbage boards and items with customized text above and below the dolphins on the front. If you are not sure whether you will be satisfied with the size or embroidery of an item, please do NOT personalize it! Stock designs and boat name & hull number items are returnable per the policy above.


All items must be returned before we will issue a refund. You should expect to receive your refund within three weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (1 to 2 business days), and the time it takes your bank to process our refund request (5 to 10 business days).


SHIPPING
We ship all orders via the United States Postal Service. We make every effort to ship orders within 2-3 business days. It is, therefore, imperative that you check the invoice emailed to you and to notify us ASAP of any corrections. In the event that your order has already left our building, we will be unable to make any changes to your order and you will have to return or exchange the item per the return policy above.

 

BACKORDERS

Occasionally, we do run out of an item and have to place it on backorder. In the event that one of your items is backordered, we will ship the remaining items immediately and notify you of the backorder on the packing slip included with the shipment. Most backordered items are sent the same day we receive them in, which varies from 3 days to 3 weeks. If you require your items by a specific date, please let us know when you place the order so that we can let you know if we will not be able to get it to you in time (you will then have the freedom to cancel the order).

 

WHY CAN’T I SEE MY ORDER ONLINE?

The only way for you to see your order online and check the status is if you create an account BEFORE you place the order. If you create an account after you order, previous orders are not linked to the account and you will not be able to check the status or even see that it was placed. If you receive an emailed invoice, then your order DID go through and, most likely, we are already working on your order.

 

HAS MY CREDIT CARD BEEN CHARGED?

If you choose to pay by credit card, your card is charged at the time of purchase and is processed on the secure platform of Big Commerce and through First Data, National Bank Card.

 

EMBROIDERED/CUSTOMIZED ITEMS

The following is a general guideline for completion of embroidered and customized items:

Please allow 1-2 weeks to ship any customized embroidered items.  Transit times after shipping vary depeding on shipping method chosen.

 

 

 

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